Support
Frequently asked questions and contact information.
What document formats are supported?
LocalRAG supports PDF, EPUB, DOCX, TXT, MD (Markdown), CSV, RTF, and HTML files. Scanned PDFs and copy-protected PDFs are also supported through OCR.
What are the available plans?
LocalRAG offers three plans: Free (5 questions/day with Haiku), Standard (30 questions/day with Sonnet + Haiku, $4.99/month), and Pro (unlimited questions with all models including Opus, $9.99/month). You can also bring your own API key (BYOK) for free unlimited access.
How does the free trial work?
Standard and Pro plans include a 1-week free trial. After the trial ends, your subscription will automatically begin unless you cancel before the trial period expires. The Free plan is always available without a trial.
How do I cancel my subscription?
iOS: Settings > Apple ID > Subscriptions > LocalRAG > Cancel. Android: Google Play > Profile > Payments & subscriptions > Subscriptions > LocalRAG > Cancel. You must cancel at least 24 hours before the end of the current billing period.
Is my data private?
Yes. All document processing (text extraction, chunking, and indexing) happens entirely on your device. Only your question and relevant text snippets are sent to the AI to generate answers. Your original documents never leave your device.
Can I use my own API key?
Yes. You can enter your own Anthropic API key in Settings to use Claude directly. This gives you access to all available models and you pay Anthropic directly for usage. Your API key is stored securely in your device’s Keychain.
Which AI models are available?
Free plan: Claude Haiku 4.5. Standard plan: Claude Sonnet 4.5 and Haiku 4.5. Pro plan or BYOK: all models including Claude Opus 4. Each model offers different trade-offs between speed, accuracy, and cost.
The app is not answering correctly. What can I do?
Try re-importing the document to rebuild the search index. Make sure your question is specific and related to the document content. For scanned PDFs, ensure the OCR quality is sufficient. You can also try switching to a more capable model.
What languages are supported?
The app interface is available in English, Japanese, German, Spanish, French, Portuguese, Korean, and Chinese. You can chat with documents in any language — the AI and search pipeline work across all languages.